Why us ?
Each apartment is unique and has its own individual characteristics and we pay attention to that.
We treat each apartment as if it were our own.
A big plus is the large network we have built over the last 5 years and the many partnerships, which allows us to offer interesting deals and products and a very comprehensive complete package.
What do we do?
We offer you a service of conciergerie. This means the complete management of the short-term rental of your apartment to tourists. Starting with the management of your rental ad on the platform (Airbnb), the first contact with the travelers, the booking and booking confirmation and complete communication and problem management to the check-in and -out, the final cleaning and inspection of the apartment / villa for damage caused by the travelers.
Furthermore, we offer many additional services for the travelers, such as baby equipment, private cab bookings, shopping service, restaurant reservations, etc.
If there are any renovations or repairs to be done in your second home, we are also there to manage and supervise your projects on site.
Our goals are:
- To provide travelers with a stress free and memorable vacation and to provide a top cleaned, well equipped apartment. We are there for the guests and they appreciate that, that’s why we have numerous guests who book with us again every year.
- To be a satisfactory trustworthy contractual partner to you with our services and our transparency and to achieve the best possible return for you.
Services offered:
- Management of the rental advertisement and bookings
- Professional photos of your apartment/villa and/or virtual tour
- Professional cleaning and preparation of the apartment/villa
- Personalized information book for the guests
- Check-in and check-out with the travellers and deposit handling
- Customer service 7 days/24h and problem management
- Damage check after the departure of the guests
- Marketing in the social media
- Management of Maintenance and Repairs
- Various administrative tasks (e.g. meetings with the condo)
We can adapt to you: you tell us what services you are interested in, how involved you want to be, your preferences for the rental process, etc. and we will make you an offer.
Show us your apartment/villa and we will tell you how to get it ready for short term rentals!
If you think we could work well together, call me or send me an email.
Send us an email for more info ! info@hannahess.com
